At Forces Cars Direct Limited we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is a key principle set by the financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly.
At Forces Cars Direct Limited we adhere to the FCA's six guiding principles on how to engage with customers, these govern how we communicate with our customers, the level of service we provide and the fairness of our products, services and procedures.
Please visit our complaints procedure page.
Close to our heart
We are proud to work in partnership with several Armed Forces
organisations to further support our military community.
Forces Cars Direct Limited T/A Cars Direct, Forces Leasing, Motor Source and Motor Source Leasing, is authorised and regulated by the Financial Conduct Authority (FRN:672273). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance or hire provider if you decide to enter into an agreement with them. The nature of this commission is as follows: we receive a fixed fee per finance agreement entered into and we receive a volume bonus if the number of sales we achieve reaches a specific target. You can request for us to disclose the amount of any commission received. The commission received does not affect the amount you will pay under your finance agreement. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.
Registered in England & Wales with company number : 03319103 | Data Protection No : Z1702227 | VAT No : 780206054
Registered Office : Tower House, Lucy Tower Street, Lincoln, Lincolnshire, LN1 1XW
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.
Copyright © 2021 Forces Cars Direct Limited, All rights reserved.
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