Call us today on 01522 814010

info@forcesleasing.com

Forces Cars Direct Limited Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of Forces Cars Direct Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by:

Email: info@forcesleasing.com Telephone: 01522 814010
Or write to us at: Building 2, Alumina Court, Tritton Road, Lincoln, LN6 7QY

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

What we will do if we receive a complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: info@forcesleasing.com Telephone: 01522 814010 Or write to us at: Building 2, Alumina Court, Tritton Road, Lincoln, LN6 7QY

Close to our heart

We are proud to work in partnership with several Armed Forces 

organisations to further support our military community.

alt tagalt tagalt tagalt tag

Contact us

Email : info@forcesleasing.com

Telephone : 01522 814010

Company Address :
Forces Cars Direct Limited
Building 2
Alumina Court
Tritton Road
Lincoln
LN6 7QY

Follow us on

Forces Cars Direct limited T/A Cars Direct, Forces Leasing and Motor Source is authorised and regulated by the Financial Conduct Authority (672273). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.

Registered in England & Wales with company number : 03319103 | Data Protection No : Z1702227 | VAT No : 780206054

Registered Office : Tower House, Lucy Tower Street, Lincoln, Lincolnshire, LN1 1XW

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

Copyright © 2020 Forces Cars Direct Limited, All rights reserved.

Powered by CALAS